ORDER PROCESSING/SHIPPING/RETURNS|VIRGIN HAIR

​

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

Order Processing 

Orders are not processed on weekends and holidays. Products ship within 1-3 business days if the items are in stock in the store.  If Items are not in stock in store we will ship  within  5-7 business days.  During major promotions, processing times may take up to 5 business days.  

BLACK FRIDAY WEEKEND/CYBERMONDAY: Processing times may take up to 5-7 business days.  

Payment Terms 

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site.

Shipping Policy 

All orders within the US are shipped via USPS & UPS with receipt confirmation. It takes approximately 2-3 business days for orders to be delivered after being shipped. Orders would be prepared for shipping once payment is confirmed and cleared. International orders typically take up to10 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). Hair Addict Lounge reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Refund and Exchange Policy 

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. ALSO Due to COVID-19 NO EXCHANGES OR REFUNDS.

 

 All Sales are Final on clearance and sale items. No exchanges or returns will be accepted.

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.

​

Limitation of Liability 

Hair Addict Lounge, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Hair Addict Lounge will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Hair Addict Lounge is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Hair Addict Lounge LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

 

Errors and Shipment Delays 

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.

International Shipments 

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.